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COVID-19 Policy FAQs

To support our guests’ health and safety while traveling with us, we are taking extra precautions operating our tours. Here you will find the answers to some common traveler questions regarding COVID-19.

Until further notice, Country Walkers requires all participants (and guides) either to:
(1) provide proof of a COVID-19 vaccine course (one or two shots, depending on the brand) completed no later than 14 days before the tour commences; OR
(2) provide proof of a negative test result from a COVID-19 PCR or Antigen test taken not more than 72 hours before the tour commences.

Participants may not join the tour unless they comply with (1) or (2) above. Proof of (1) must be provided to Country Walkers by email to [email protected] no later than 14 days before the tour commences. Proof includes the original vaccination record document issued by either: (a) the health authority that administered the vaccination (i.e. U.S. CDC’s Vaccination Record Card); or (b) the participant’s medical provider that administered the vaccination.

There also may be country and airline-specific requirements for testing prior to travel. Participants should monitor these requirements as well so they may make appropriate arrangements for this pre-travel / pre-arrival testing. Please note that some destinations may require vaccination as a condition to entry, in which case (2) above is not an alternative to the vaccine. Search for your destination country here to find country-specific travel requirements by looking at the Entry and Exit Requirements section.

Proof of (2) must be provided to Country Walkers by email to [email protected] no later than the day before the tour commences. For information about COVID-19 testing, please use this link.

There also may be country and airline-specific requirements for testing prior to travel. Participants should monitor these requirements as well so they may make appropriate arrangements for this pre-travel / pre-arrival testing.

On the day the tour commences, participants will complete and sign a Health Screening Form and hand it to their guide for review and scanning. During the tour, participants must follow all other Country Walkers health and safety measures.

There are no specific requirements for joining a Self-Guided Tour. Unlike Guided Tours, participants on Self-Guided Tours are not required to complete a health screening form or show proof of vaccination or negative test results to join their Self-Guided Tour. Other regional or airline-specific requirements may apply.

Search for your destination country here to find country specific travel requirements by looking at the Entry and Exit Requirements section.

Should a guest be directed to quarantine for 14 days due to COVID-19 exposure, then they should not travel. This direction typically comes from the local health department or the health provider’s office of the person who is ill. The incubation period for COVID-19 ranges from 2 to 14 days after exposure, so if exposure occurred within 14 days of the start of the trip, the guest will not have completed quarantine in time and should not commence travel.

Country Walkers highly recommends that guests purchase travel protection insurance for potential coverage in these types of situations. Our recommended travel protection plan includes coverage for certain situations related to COVID-19—Learn more here.

Country Walkers realizes there are circumstances where your travel protection provider may not approve a claim related to COVID-19. If you purchase our recommended travel protection plan or a similar plan that includes coverage for COVID-19 and you are unable to travel for reasons related to COVID-19, and your claim is denied, Country Walkers will consider providing a partial to full travel credit or refund based upon your specific circumstances. All policies are subject to change.

Guests who have been diagnosed with COVID-19 are not required to disclose this to Country Walkers.

Airports and airlines have developed many new policies in response to COVID-19 including, but not limited to:

  • Requiring a negative COVID-19 test prior to boarding any flight that returns to the U.S.
  • Wearing a face mask at the airport and onboard. We recommend coming prepared with your own supply of face masks.
  • Taking the temperature of passengers prior to boarding and excluding passengers with a temperature over 100.3 Fahrenheit (38 Celsius).
  • Limiting service onboard to reduce person-to-person contact. We recommend visiting your carrier’s website to review scheduled onboard service and prepare to bring your own food if necessary.
  • Additional health screening during check-in. Be prepared for a longer check-in and security process. We recommend contacting your carrier and/or airport for the most up-to-date suggested check-in time.
  • Mandatory preflight health declaration during airport check-in. Some sample questions may include:
    • Have you had any of the following symptoms in the last 14 days: fever, sore throat, runny nose, a loss of smell or taste, cough or shortness of breath?
    • Have you been in close contact (i.e. less than 3 feet for more than 15 minutes) with someone diagnosed with COVID-19 in the last 14 days?
    • Have you been diagnosed with COVID-19? *

We recommend that you check your flight itinerary on your carrier’s website one week in advance, and again both 24 hours and 6 hours in advance. With the limited number of flights currently in service, you may be rescheduled from your original flights to alternate flights. Last minute cancellations can happen. Routes may be less direct and layover times longer. Seat assignments may change due to itinerary and/or equipment changes. It is always your carrier’s responsibility to rebook you.  Should your flight get canceled, contact your carrier online, via phone, or using the check-in line to confirm new flights.

*Passengers who have been diagnosed with COVID-19 are required to provide subsequent negative test results or a medical certificate confirming they have recovered and are no longer contagious in order to travel.

Country Walkers recommends guests self-monitor prior to and while en-route to the tour. On the day the tour commences, participants will complete and sign a Health Screening Form, and hand it to their guide for review and scanning. Should a guest have symptoms of COVID-19 at the start of the tour or at any point prior to the trip conclusion, they will be referred to local medical authorities. All guests requiring medical or logistical needs will also receive free access to our 24/7 emergency assistance support hotline through Allianz Global Assistance. They may be removed from the tour once we’ve received medical consult.

If the traveling companions of an unwell guest do not have symptoms or fever, and a doctor determines that the unwell guest is not contagious, traveling companions may carry on with the tour. Depending on the nature of the contagion, we will determine whether any further actions are necessary regarding other guests.

Country Walkers highly recommends that guests purchase travel protection for potential coverage in these types of situations. Our recommended travel protection plan includes coverage for certain situations related to COVID-19; learn more here.

Country Walkers realizes there are circumstances where your travel protection provider may not approve a claim related to COVID-19. If you purchase our recommended travel protection plan or a similar plan that includes coverage for COVID-19 and you are unable to travel for reasons related to COVID-19, and your claim is denied, Country Walkers will consider providing a partial to full travel credit or refund based upon your specific circumstances. All policies are subject to change.

Should you test positive while on tour you will be isolated, and we will consult immediately with medical professionals and an exposure investigation will take place.

All guests requiring assistance for medical or logistical needs will have free access to our 24/7 emergency assistance support hotline through Allianz Global Assistance.

Country Walkers highly recommends that guests purchase travel protection for potential coverage in these types of situations. Our recommended travel protection plan includes coverage for certain situations related to COVID-19—Learn more here.

Country Walkers realizes there are circumstances where your travel protection provider may not approve a claim related to COVID-19. If you purchase our recommended travel protection plan or a similar plan that includes coverage for COVID-19 and you are unable to travel for reasons related to COVID-19, and your claim is denied, Country Walkers will consider providing a partial to full travel credit or refund based upon your specific circumstances. All policies are subject to change.

We will consult immediately with medical professionals and an exposure investigation will take place. You may have to quarantine.

We encourage guests to contact Country Walkers should they develop symptoms or test positive for COVID-19 within 14 days of their tour conclusion. There may be contact tracing conducted by Country Walkers, and/or the local health department. We will alert the other group members of the possible exposure so that they can take all necessary precautions. Country Walkers will attempt to protect the privacy of an individual who tests positive, though contact tracing and notification could result in guests inferring who has tested positive.

We encourage guests to contact Country Walkers should they develop symptoms or test positive for COVID-19 within 14 days of their tour conclusion. There may be contact tracing conducted by Country Walkers and/or the local health department. We will alert the other group members of the possible exposure so that they can take all necessary precautions. Country Walkers will attempt to protect the privacy of an individual who tests positive, though contact tracing and notification could result in guests inferring who has tested positive.

Guides are trained on the latest recommendations for safe food handling. There will be a focus on individually packaged snacks and picnic items, and your guides will wear protective gear like gloves and masks when handling and serving food. Dinners will remain a highlight during your trip. We are working closely with restaurants and inns to provide options for group meals, including staggered meal times, less guests seated per table and more distance between tables, options to dine only with your close travel companion(s), take-out options, and al fresco dining, whenever possible.

Please be aware that the staff of some third-party vendors that we work with may not wear masks unless required by law, regulation, or the policies of the individual business.

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