Airfare FAQs
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COVID-19 Policy FAQs

To support our guests’ health and safety while traveling with us, we are taking extra precautions operating our tours. Here you will find the answers to some common traveler questions regarding COVID-19.

Guests who have been diagnosed with COVID-19 are required to receive negative test results or a professional medical confirmation that they have recovered and are no longer contagious in order to join the tour. Guests will be asked to attest to this fact on our COVID-19 Travel and Health Declaration 72 hours before arrival on tour. The guest must be symptom-free at the time of travel.

Should a guest be directed to quarantine for 14 days due to COVID-19 exposure, then they should not travel. This direction typically comes from the local health department or the health provider’s office of the person who is ill. The incubation period for COVID-19 is 2-14 days after exposure, so if exposure occurred within 14 days of the start of the trip, the guest will not have completed quarantine in time and should not commence travel

Refunds

For guests traveling in 2020, if insurance does not offer a refund for a Country Walkers trip cancellation due to a guest contracting COVID-19, Country Walkers will offer the affected guest a one-time travel credit with Country Walkers for the unused portion of their trip that will be valid for travel completed by December 31, 2021. Any nonrefundable fees agreed to ahead of time may still apply. Note that this one-time travel credit does not apply for self-guided trips.

For guests traveling in 2021, we strongly recommend verifying what any purchased insurance plan covers as Country Walkers will not be able to offer these special travel credits.

Policies are subject to change, with short notice, as the global situation evolves.

Airports and airlines have developed many new policies in response to COVID-19 including:

  • Wearing a face covering at the airport and onboard. We recommend coming prepared with your own supply of face coverings.
  • Taking the temperature of passengers prior to boarding and excluding passengers with a temperature over 100.3 Fahrenheit (38 Celsius).
  • Limiting service onboard to reduce person-to-person contact. We recommend visiting your carrier’s website to review scheduled onboard service and prepare to bring your own food if necessary.
  • Additional health screening during check-in. Be prepared for a longer check-in and security process. We recommend contacting your carrier and/or airport for the most up-to-date suggested check-in time.
  • Mandatory preflight health declaration during airport check-in. Some sample questions may include:
    • Have you had any of the following symptoms in the last 14 days: fever, sore throat, runny nose, a loss of smell or taste, cough or shortness of breath?
    • Have you been in close contact (i.e. less than 3 feet for more than 15 minutes) with someone diagnosed with COVID-19 in the last 14 days?
    • Have you been diagnosed with COVID-19 infection? *

*Passengers who have been diagnosed with COVID-19 are required to provide subsequent negative test results or a medical certificate confirming they have recovered and are no longer contagious in order to travel.

We recommend that you check your flight itinerary on your carrier’s website one week in advance, and again both 24 hours and 6 hours in advance. With the limited number of flights currently in service, you may be rescheduled from your original flights to alternate flights. Last minute cancellations can happen. Routes may be less direct and layover times longer. Seat assignments may change due to itinerary and/or equipment changes. It is always your carrier’s responsibility to rebook you.  Should your flight get canceled, contact your carrier online, via phone, or using the check-in line to confirm new flights.

Should a guest register a temperature above 100.3 Fahrenheit (38 Celsius), they will be referred to local medical authorities and supported by our 24-hour assistance service. All guests requiring medical or logistical needs will receive free access to our 24/7 emergency assistance support hotline through Allianz Global Assistance. They will be removed from continuing tour participation and isolated from the rest of the group. They may only rejoin the tour with a doctor’s release.

If the traveling companions of an unwell guest do not have symptoms or fever, and a doctor determines that the unwell guest is not contagious, traveling companions may carry on with the tour. Depending on the nature of the contagion, we will determine whether any further actions are necessary regarding other guests.

Refunds

We encourage guests to purchase a travel protection plan that includes COVID-19 related coverage. Refund availability will depend on the travel insurance plan. Click here to review the plan we offer.

For guests traveling in 2020, if insurance does not offer a refund for a Country Walkers trip cancellation due to a guest contracting COVID-19, Country Walkers will offer the affected guest a one-time travel credit with Country Walkers for the unused portion of their trip that is valid for travel completed by December 31, 2021. Any nonrefundable fees agreed to ahead of time may still apply. Note that this one-time travel credit does not apply for self-guided trips.

For guests traveling in 2021, we strongly recommend verifying what any purchased insurance plan covers as Country Walkers will not be able to offer these special travel credits.

Policies are subject to change, with short notice, as the global situation evolves.

Should a guest test positive for COVID-19 while on tour it is likely that all group members will be quarantined and become part of contact tracing with the local public health department.

All guests requiring assistance for medical or logistical needs will have free access to our 24/7 emergency assistance support hotline through Allianz Global Assistance.

Country Walkers is not responsible for any costs associated with quarantines.

Refunds

For guests traveling in 2020, if insurance does not offer a refund for a Country Walkers trip cancellation due to a guest contracting COVID-19, Country Walkers will offer the affected guest a one-time Country Walkers travel credit for the unused portion of their trip that is valid for travel completed by December 31, 2021. Any nonrefundable fees agreed to ahead of time may still apply. Note that this one-time travel credit does not apply for self-guided trips.

For guests traveling in 2021, we strongly recommend verifying what any purchased insurance plan covers as Country Walkers will not be able to offer these special travel credits.

Policies are subject to change, with short notice, as the global situation evolves.

We encourage guests to contact Country Walkers should they develop symptoms or test positive for COVID-19 within 14 days of their tour conclusion. There may be contact tracing conducted by Country Walkers, and/or the local health department. We will alert the other group members of the possible exposure so that they can take all necessary precautions. Country Walkers will protect the privacy of an individual who tests positive.

Country Walkers is not responsible for any costs associated with quarantines.

 

Should a guest test positive for COVID-19 while on tour it is likely that all group members will be quarantined and become part of contact tracing with the local Public Health Department.

We encourage guests to contact Country Walkers should they develop symptoms or test positive for COVID-19 within 14 days of their tour conclusion. There may be contact tracing conducted by Country Walkers and/or the local health department. We will alert the other group members of the possible exposure so that they can take all necessary precautions. Country Walkers will protect the privacy of an individual who tests positive.

 

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