September - October Tours
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Careers

Hiring: Full time Tour Consultant

To apply for the Tour Consultant position, please your email resume to [email protected]

POSITION SUMMARY:

As a Tour Consultant, you will be responsible for assisting our guests in finding the vacation of their dreams! You will develop knowledge and skills around geography and tourism and will be compensated with a base salary plus commission. Commission are based on a percentage of revenue from your reservations. You will work as part of an enthusiastic team in achieving goals that are based on the company’s yearly plan. Top applicants will be motivated, detail oriented, and reliable. Our mission is to positively impact people’s lives through active travel experiences and we like to have fun while we’re doing it!

SPECIFIC AREAS OF RESPONSIBILITY INCLUDE:

  • Assist guests in booking their tours by phone and email. No cold calling.
  • Handling new guest reservations, answering questions over the phone and by email, following through on customer requests, and reach out to guests who have requested information.
  • Strive to increase take up rates for airfare, extensions, travel insurance, and air upgrades.
  • Work closely with the Guest Services team and Air team, as well as other departments, to help deliver the highest level of customer service to our guests!
  • Become knowledgeable about worldwide travel by traveling on a tour every year.

QUALIFICATIONS:

  • Excellent verbal and written communication skills
  • Recognition of the importance of top-notch customer service
  • Excellent technical skills; computer operations, systems navigation
  • College degree preferred
  • A team player who enjoys being part of a busy team but also can work independently when needed
  • Ability to work a rotating 8 hour shift within the hours of operation: M-F 8:30am to 6:30pm and some Saturdays 10am to 3pm (usually a 6 hour shift every 4-6 weeks)
  • Some sales experience preferred, but not required

WORKING CONDITIONS:

Duties and responsibilities are generally performed in an office environment with a regular work schedule. Physical demands generally include frequent reaching and grasping, light to moderate lifting (10-20 lbs.), and light to moderate carrying. Mobility demands generally include continuous sitting and occasional standing. Sensory demands generally include keyboarding, computer terminal, and telephone

Hiring: Country Walkers guides

At Country Walkers we pride ourselves on our expert, local guides and recognize that an amazing guide makes an unforgettable trip! We welcome applications for new guides but ask that you first review the section below titled What we look for in a potential Guide. We receive hundreds of applications every year and will only consider those meeting the required criteria.

Guiding for Country Walkers:

Guides work on a freelance basis and are paid a daily wage. All tour-related expenses are covered by Country Walkers. Some guides may lead only 2-3 trips a year while others may guide 6-8 trips. Guides are NOT able to work full-time, year-round with us due to the limited number of departures we offer in each region.

What we look for in a potential guide:

  • Full guide licensing for your region.
  • Intimate knowledge about and expertise in your region whether it be natural history, art, architecture, food, wine, cultural and political history, geology, music, folklore, or local flora and fauna.
  • Residence in or near the region in which you guide.
  • English and local language fluency.

Other skills we look for include:

  • Superb people and customer service skills: outgoing, confident, and fun personality; being at ease when speaking to groups and being a spirited conversationalist.
  • Experience in handling multiple logistics.
  • Ability to communicate well with local vendors including hotels, restaurants, and transportation companies.
  • Passion for walking and the outdoors; physical fitness.
  • Ability to work and connect with a co-guide; including sharing a room on tour with a guide of the same gender.
  • In the United States and Canada, the ability to safely drive a 12-passenger van; clean driving record.
  • Ability to handle and manage a tour budget.
  • First aid skills and CPR certification.
  • Well-rounded life experience.
  • Prior guiding is strongly recommended but not required.

When and how to apply

We recruit and schedule guides on a year-round basis, however, most of the scheduling is confirmed during the late fall or early winter for the following year.

APPLY ONLINE

Thank you for your interest in guiding for Country Walkers!

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