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Careers

Join Our Team!

Country Walkers is always looking for new and exciting talent, in our home office and abroad. We positively impact people’s lives through active travel experiences! Take a look at our openings and see if we have the right fit for you.

We are hiring for the following positions:

Responsibilities

Hotel and Vendor Managers are responsible for the set-up, maintenance, and quality of all trip logistics for their assigned regions to include secondary contracting, vendor communication, inventory management, air and land transfers and tour product build in our reservation system.

  • Manage secondary vendor partnerships including the negotiation of costs and contracting for restaurants, transportation, and activities.
  • Manage room allocations; work with sales and customer service to ensure that trip inventory is correct and adjusted as needed.
  • Request and confirm all Air Package and Flight + Tour Combo pre/post and extension reservations with world-wide hotels and operators.
  • Coordinate guest transfers and provide all transportation companies with transfer grids and updates as needed.
  • Coordinate and schedule “meet and greet” personnel for relevant tours.
  • Assist with research and development of new properties, transfer companies, and secondary vendors as needed.
  • Work with guides and leaders to create route directions and maps.
  • Assist with the creation and updating of confirmation packets, handbooks, and all relevant marketing materials.
  • Assist with after-hours emergencies as needed when contacted by Allianz Global Assistance.
Qualifications
  • College degree or relevant professional experience
  • 1-2 years office or administrative experience with an emphasis on customer service
  • Ability to work independently and meet strict deadlines
  • Extremely detail-oriented, organized, and able to multi-task in a fast paced environment
  • Ability to approach a fast-paced and constantly changing industry with flexibility, creativity, and a positive attitude
  • Strong interest in active, healthy worldwide travel preferred
  • Basic mathematical skills and contract negotiation skills required
  • Exceptional technical skills; computer operations, systems navigation, data entry required
To apply, please send your resume to [email protected]
Responsibilities

As our Digital Marketing and Technology Manager, you will be the primary data collection and integration expert for the marketing team and our third-party vendor-partners. As a data integration expert, you will oversee the planning, testing, development, and execution of fully functioning, interactive internal and customer-facing platforms.  Specific areas of responsibility include:

  • Provide marketing data integration and technical resources for the entire Marketing technology ecosystem.
  • Successful implementation of new marketing technologies.
  • Perform trainings on new functionality and provide guidance for supporting documentation. 
  • Propose ongoing in-house technology enhancements and next stage functionality in all areas of digital marketing.  
  • Recognize system performance trends and implement enhancements and refinements accordingly. 
  • Manually upload data as needed while working to automate as many data processes as feasible. 
 Qualifications

Successful candidates will have the following qualifications:

  • 1-2 years of experience in IT or Marketing Technology 
  • BA/BS in Computer Science, Marketing Technology, or Equivalent Work Experience 
  • Understanding of Project Management Principals 
  • Understanding of API Management and Data Mapping 
  • Understanding of SQL and Javascript preferred 
  • Strong PC skills, including standard office productivity tools (MS Office) 
  • Detail Oriented 
  • Strong communication skills (verbal and written, including presentation skills)
To apply, please send your resume to [email protected]
Responsibilities

The Tour Consultant will be responsible for achieving and surpassing all set goals that are based on the company’s yearly passenger plan by servicing existing guest accounts and booking new guests. This position is responsible for all administrative duties related to the maintenance of accounts.

  • Ensure that individual Passenger and Revenue goals are met &/or exceeded each month
  • Meet &/or exceed a monthly Travel Insurance and Double Play goal
  • Increase guest take up rates for Air Package and Extensions.
  • Meet &/or exceed a monthly call conversion of 40%.
  • Ensure that all guests receive a heightened level of customer service
Qualifications
  • 3-5 years of commission based sales experience, preferably in the travel industry
  • An assertive personality, competitive nature, high energy level, and resilient character
  • Strong time management and organization skills
  • A team player with the ability to manage up and across the organization
  • Exemplary verbal and written communication skills and recognition of the importance of top-notch customer service customer service
To apply, please send your resume to [email protected]
Responsibilities

The Guest Service Agent is responsible for servicing existing guest inquiries and accounts. This position is responsible for all administrative duties related to the maintenance of accounts.

  • Provide quality assistance to guests needing information regarding current reservations, including payments, air assistance, general information, problem solving
  • Run call center reports for internal quality checks, including: cancelled reservations, deposit pending, waitlist status and corresponding fast tracks, share requestors
  • Communicate with guests as needed about issues that arise, including: last minute tour changes and notifications, guest injury follow up, guest compensation, moves and changes
  • Support all members of the guest service team, such as answering queue calls when necessary.
Qualifications
  • 3-5 years of customer service experience, preferably in a call center environment.
  • Travel industry experience a plus.
  • College degree preferred.
  • Strong time management and organization skills.
  • A team player with the ability to manage up and across the organization.
  • Ability to work rotating shifts within M-F 8:30 am to 6:30 pm and Saturday 10:00 am to 3:00 pm hours of operation.
  • Exemplary verbal and written communication skills and recognition of the importance of top-notch customer service customer service
  • Exceptional technical skills; computer operations, systems navigation, data entry required
Essential Functions

Available on Call Center Phone Queue (avg. 6.90 hours per day) – 87%

  • Incoming & outgoing calls
  • Incoming & outgoing emails

Scheduled Do Not Disturb (no phone queue) project work (1 hour per week) – 13%

  • Required Meetings & Training (no phone queue) (2 hours per week)
  • Scheduled and unscheduled break time (up to 90 minutes daily)
  • 60 minute meal break daily
  • Up to two 15 minute breaks daily
To apply, please send your resume to [email protected]

At Country Walkers we pride ourselves on our expert, local guides and recognize that an amazing guide makes an unforgettable trip! We welcome applications for new guides but ask that you first review the following section to see if you meet the required criteria:

What we look for in a potential Guide:

• Superb people and customer service skills: outgoing, confident, and fun personality; being at ease when speaking to groups and being a spirited conversationalist.

• Intimate knowledge about and expertise in your region whether it be natural history, art, architecture, food, wine, cultural and political history, geology, music, folklore, or local flora and fauna.

• Residence in or near the region in which you guide.

• English and local language fluency.

• Full guide licensing for your region (if applicable).

• Experience in handling multiple logistics; ability to problem solve.

• Ability to communicate well with local vendors including hotels, restaurants, and transportation companies.

• Passion for walking and the outdoors.

• Physical fitness: able to walk up to 10 miles per day in all weather and able to lift and carry luggage and a day pack of up to 50 lbs.

• Ability to work and connect with a co-guide; including sharing a room on tour with a guide of the same gender.

• Where relevant, the ability to safely drive a 12-15 passenger van; valid drivers’ license and clean driving record.

• Ability to handle and manage a tour budget.

• First aid skills and CPR (or equivalent) certification.

• Prior guiding is strongly recommended but not required.

When and how to apply:

We recruit and schedule guides on a year-round basis, however, most of the scheduling is confirmed during the late fall or early winter for the following year.

Guiding for Country Walkers:

• Guides work on a freelance basis and are paid a daily rate. All tour-related expenses are covered by Country Walkers. Some guides may lead only 2-3 trips a year while others may guide 6-8 trips. Guides are NOT able to work full-time, year-round with us due to the limited number of departures we offer in each region.

• Our domestic and international Country Walkers Guides are required to be fully vaccinated against COVID-19  to the extent practicable, subject to applicable law.

A guide’s primary role is to ensure our guests experience an excellent vacation with Country Walkers and support our mission of ‘positively impacting people’s lives through active travel experiences.’

APPLY ONLINE

Thank you for your interest in guiding for Country Walkers!

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