Our guests have loved Flight + Tour Combos since their debut last year. These convenient packages make it easy to reserve your complete adventure with just one phone call. They include round-trip airfare, pre- and post-tour accommodations, overseas transfers, and all breakfasts. Plus, our partnerships with major airlines let us offer them at extremely advantageous pricing. While Flight + Tour Combos have made exploring the world simple for countless guests, we recognize that travelers may have questions about them. To help you better understand this innovative program, we’ve collected the answers to many of the most common questions we hear.
What is the difference between a traditional Country Walkers Guided Walking Tour and a Flight + Tour Combo?
For decades, our Guided Walking tours have been celebrated for bringing you the best of the world, one step at a time. They include virtually all meals, follow off-the-beaten-track routes, and showcase accomplished, local guides. Flight + Tour Combos simply add the convenience of letting us handle all of your travel arrangements to this already exceptional experience. They include two extra nights of hotel accommodations (as listed), all overseas transfers, affordably priced airfare, and the option of adding Pre- or Post-Tour Extensions to your 2016 journey. Since your flights are being planned by the creators of your tour, you can count on them to meld seamlessly with the rest of your itinerary.
What airlines will I be flying with?
We work with most major carriers worldwide to offer you the best flights at the best prices. Air itineraries are selected with a focus on finding the best routing available.
Can I choose my seats?
We request the best seats available when we reserve your flights, based on what we’ve found to be most popular with our past guests. Should you have a particular preference, please tell your Tour Consultants when reserving. We want to make your trip as smooth and comfortable as possible. By default, here’s what we look for:
Please note that airlines don’t always allow pre-selection of seats on all flights. All seat requests are honored at the discretion of the airlines, and are subject to change by the airlines at any time. If Country Walkers is not able to select a seat when reserving your flight, you may contact the airline directly once tickets are issued to see if seats can be requested. Though we don’t charge a fee for seat selection, some airlines do, so if you request seats from the airline directly, there may be a charge—typically around $35 per flight segment. Some flights are designated as “Airport Check In Only.” This means that no passengers are allowed to select seats until the check in period, which is generally 24 hours before the flight. Country Walkers guests are subject to this restriction.
Can I fly out of a departure city that isn’t listed?
We’re happy to take requests for departure cities that aren’t on our list. When you make your reservation, ask your Tour Consultant about flying from your home city. Typically, we will be able to provide routing and pricing details within just a few days.
What if I’d like to choose my own airlines, select different travel dates, or upgrade to first class?
Customized Air Packages offer many individual options including choice of airlines, departure city, time, and route. You can request premium economy or business class seats as well. If you’re hoping to linger awhile in your destination, we welcome you to select flight dates up to 30 days before or after your tour. Please note that there is a fee associated with Customized Air Packages, and additional charges may apply.
Am I more likely to have a long layover or extra connections because Country Walkers is arranging my flights?
Your comfort is our top priority. When selecting flights, we will look for itineraries with the fewest connections possible. While some flights will require multiple stops, we do everything we can to keep your route simple, selecting the most direct flights our partners offer and, wherever possible, avoiding long layovers.
Can I use airline points or miles to pay for upgrades through Country Walkers?
In order to offer the advantageous pricing that Country Walkers is proud to provide, we work within very strict guidelines dictated by our airline partners. Unfortunately, that means that most itineraries cannot be supplemented with air miles. When tickets have been issued, you may be able use miles to upgrade directly with the airlines.* *If your membership rules require the tickets to be issued in a certain booking class for upgrade, please tell your Tour Consultant. We will be happy to let you know whether we can issue the tickets in that booking class and, if so, whether there will be a difference in cost.
Will I earn frequent flier miles or points on my Country Walkers flights?
If you belong to a frequent flyer program, you may be able to receive credit for some or all of the miles you travel, depending on the airline. All decisions about air miles are made by the airline and cannot be influenced by Country Walkers. To find out if you qualify, you will need to contact the airline directly. Please save your boarding passes, as they may be required as proof of flight.
Can I select seats in an “extra legroom” area, exit row, bulkhead, or other special economy class?
Unfortunately, no. Airlines prefer to save exit rows and other economy-upgraded seats for guests who have paid full retail price for their tickets. Since our guests enjoy generous savings, we don’t have access to the exit row or economy-plus seats. However, the airline may be able to arrange an upgrade if you contact them directly after your tickets are issued. Keep in mind, we can’t guarantee that the tickets will be upgradable. All decisions about economy-upgraded seats are made by the airline and cannot be influenced by Country Walkers.
Are there additional fees related to air travel added to my invoice?
No. All airline surcharges and government taxes and fees are included in the Flight + Tour Combo price. Call your Tour Consultant for details.
What happens if my flight is delayed?
In the event of a delay, you can contact our 24-hour emergency service provider. You will receive their contact information in your final travel documents.
Can I make changes to my air itinerary after I’ve reserved my trip?
Typically, yes. Tickets are usually issued about a month prior to your departure (though the exact issue date can vary). Prior to tickets being generated, we’re happy to make alterations to your air itinerary.
What happens if the airline makes changes to the flights?
All commercial flights are subject to change at any time by the airline, including those flights we schedule on your behalf. While flight schedule changes can mean big changes, Country Walkers will be handling most of the work, so big changes don’t mean big headaches. If anything changes, we will notify you and send you an updated itinerary, so you can travel with confidence.
Is there a minimum age requirement for reserving a Flight + Tour Combo?
Country Walkers requires that guests be at least 13 years of age to participate in our North American vacations and at least 16 years old for our international vacations.
Can I check my flight itinerary online?
Absolutely! Your flight itinerary will be emailed to you approximately two weeks after you reserve your trip, and it will contain a booking reference number. You can then go to Checkmytrip.com and use that number and your last name to look up the details of your flights.
Do I need a current passport to make a Flight + Tour Combo reservation?
Country Walkers strongly recommends having a current passport when making your reservation in order to avoid any fees that will apply should you need to make any changes more than 2 weeks after reserving. Please also make sure that your passport is valid until six months after the end of your tour. With all of that said, we are capable of making a reservation without an up-to-date passport, we just don’t advise it. When making a flight reservation, the U.S. Transportation Security Administration (TSA) mandates that flyers provide their Secure Flight passenger information exactly as it appears on the passport they plan to use when traveling. For example, if your middle name is spelled out on your passport, it needs to be the same when you make a flight reservation. If your middle name is abbreviated on your passport, it needs to be the same when you make a reservation.
When will tickets be issued?
Tickets are usually issued about one month prior to your departure date, though timing may vary. They can also be issued earlier upon request. Please note that once your tickets are created, we can no longer make changes to your flight itinerary, s you’ll want to be certain that all your arrangements are final prior to requesting them. Tickets are nonrefundable once issued.
Can I check into my hotel room upon arrival?
Your hotel room may not be available until 2:00 or 3:00 pm, however, you may store your luggage at the reception desk while you explore the city.
†See our Flight + Tour Combo Policies for more details.