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Product Operations Manager

Job Description

Join VBT and Country Walkers; an award-winning, Vermont-based active travel company and be part of our high performing, international team. We offer deluxe, small-group bicycling and walking tours worldwide at a variety of different levels and paces. Positively impacting people's lives through active travel experiences is what we’re all about! We're seeking a Product Operations Manager for our Williston office.  The Product Operations Manager (POM) is responsible for the set-up, maintenance, and quality of all trip logistics for their assigned regions to include secondary contracting, vendor communication, inventory management, air and land transfers, tour product build, and overall logistics.

Responsibilities:

  • Strive to meet excellence goals in all areas of trip logistics for both VBT and Country Walkers brands.
  • Create strong relationships with all vendors; assist with resolution of vendor issues.
  • Manage secondary vendor partnerships including the negotiation of costs and contracting for restaurants, transportation, and activities; ensure all signatures and rates are confirmed.
  • Manage on-going communication with both hotels and secondary vendors in regards to status reports, rooming lists, late guest adds/cancellations, tour cancellations, and inventory requirements.
  • Create and manage hotel and secondary vendor files.
  • Build tour packages including the creation of all services, costs, and departure dates in the company reservation system.
  • Manage room allocations; work with sales and customer service to ensure that trip inventory is correct and adjusted as needed.
  • Request and confirm all Air Package and Flight + Tour Combo pre/post and extension reservations with world-wide hotels and operators.
  • Assist Product Directors with the creation of new packages. Create and update Air Flow Charts.
  • Coordinate guest transfers and provide all transportation companies with transfer grids and updates as needed.
  • Coordinate and schedule “meet and greet” personnel for relevant tours.
  • Run and send quality reports to all hotels and secondary vendors as requested by Product Directors.
  • Assist with research and development of new properties, transfer companies, and secondary vendors as needed.
  • Work with guides and leaders to create route directions and maps.
  • Assist Product Directors with the creation and updating of confirmation packets, handbooks, and all relevant marketing materials.
  • Assist with after-hours emergencies as needed when contacted by On-Call International.

Qualifications:

  • College degree or relevant professional experience
  • Ability to work independently and meet strict deadlines
  • Extremely detail-oriented, organized, and able to multi-task in a fast paced environment
  • Willingness to become proficient in our reservation system for guest and tour maintenance
  • Ability to approach a fast-paced and constantly changing industry with flexibility, creativity, and a positive attitude
  • Strong interest in active, healthy worldwide travel preferred
  • Travel industry experience preferred
  • Basic mathematical skills and contract negotiation skills required
  • Exceptional written and oral communication skills required
  • Exceptional technical skills; computer operations, systems navigation, data entry required
Please send resume to Nicole Voth, or by mail to: Nicole Voth, Director of Human Resources Otago, LLC. 426 Industrial Avenue, Suite 120 Williston, VT 05495
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